Privacy Policy

Last Updated: October 2026

At Naqqash, your trust matters to us. When you shop with us or get in touch with our team, you may share personal information that helps us serve you. This Privacy Policy explains what information we may collect, why we need it, and how we handle it.

1. Information You Share With Us

We may receive personal information when you shop on our website, create an account, contact us, or sign up to hear from us.

This information may include your:

Name
Phone number
Email address
Shipping and billing address
Order details and purchase history
Account information
Messages sent to our customer support team
Information you choose to share through WhatsApp

We only ask for information that helps us provide our products and services or improve your experience with Naqqash.

2. Information Collected During Your Visit

Some information may be collected automatically when you browse our website, such as your device type, browser, IP address, pages visited, and general website activity.

This helps us understand how our store is being used, identify technical issues, and improve the browsing and shopping experience.

3. How Naqqash Uses Your Information

We may use your information to:

Confirm and process your orders
Arrange shipping and delivery
Keep you updated about your order
Respond to questions or support requests
Manage returns, exchanges, or other order-related matters
Improve our website and customer experience
Detect or prevent suspicious activity
Maintain customer and transaction records
Send product or brand updates when you have agreed to receive them

We don't use your personal information for purposes unrelated to running our store or serving our customers without an appropriate reason.

4. WhatsApp Support

Sometimes the easiest way to get help is through a conversation.

Naqqash offers 24/7 customer support through WhatsApp. When you use our WhatsApp chat, we may receive your phone number, messages, order information, and any details you choose to provide.

This information is used to answer your questions, assist with orders, and provide customer support.

You can start a conversation anytime using the WhatsApp button available on our website.

5. Payments

Payment information may be processed through the payment methods or payment service providers available at checkout.

Where a third-party payment provider processes your payment, its own privacy and security practices may also apply. Naqqash only receives or uses payment-related information necessary to confirm and manage your purchase.

6. Delivery and Service Partners

To complete your order, we may need to provide certain information to businesses that help us operate, such as:

Courier and delivery companies
Payment service providers
Website and hosting providers
Customer support services
Other service providers involved in fulfilling your order

We only provide information that is reasonably needed for them to perform the relevant service.

Naqqash does not sell or rent your personal information to third parties.

7. Cookies

Our website may use cookies and similar technologies to remember preferences, understand website activity, and make the site work properly.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website function.

8. Marketing Messages

If you choose to receive updates from Naqqash, we may contact you about new arrivals, collections, offers, or other brand news.

You can choose to stop receiving marketing communications at any time. Transactional messages related to an order may still be sent when necessary.

9. Keeping Your Information Safe

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

However, no website, online service, or electronic communication method can guarantee complete security. We encourage customers to keep their account information and passwords private.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including processing orders, maintaining business records, resolving customer issues, preventing fraud, and meeting applicable legal or accounting requirements.

11. Your Information and Choices

If you believe the personal information we hold about you is incorrect, or you have a question about how it is being used, you're welcome to contact us.

Where applicable, you may also ask us to update or correct your information or stop certain communications.

Some records may need to be retained for legitimate business, transaction, accounting, fraud prevention, or legal purposes.

12. External Websites and Services

Our website may connect to third-party platforms or services, such as payment providers, social media platforms, courier services, or other websites.

Those services operate under their own privacy policies. We recommend reviewing their policies before sharing personal information directly with them.