Welcome to Naqqash. These Terms of Service explain the rules that apply when you visit our website, place an order, create an account, contact us, or use any other service available through our online store.
Throughout these Terms, “Naqqash,” “we,” “us,” and “our” refer to Naqqash. “You” and “your” refer to anyone who visits our website, places an order, or uses our services.
By accessing our website or purchasing from Naqqash, you agree to these Terms of Service. If you don't agree with these Terms, please don't use our website or services.
1. Using Our Online Store
You may use the Naqqash website for personal and lawful shopping purposes.
By using our website, you confirm that you are legally able to enter into a purchase agreement in your jurisdiction. If you are under the applicable legal age, you should use the website only with the involvement of a parent or legal guardian.
You must not use our website:
- For unlawful or fraudulent purposes
- To interfere with the operation or security of the website
- To introduce viruses, malicious code, or harmful software
- To attempt unauthorized access to our systems or customer accounts
- To misuse content, images, product information, or other materials belonging to Naqqash
We may restrict or terminate access to our website if we reasonably believe these Terms have been violated.
2. Our Products
Naqqash offers modest fashion and related products, including shawls, hijabs, abayas, chadars, ihram, and other products that may be introduced from time to time.
We take care to present our products as accurately as reasonably possible, including their colours, textures, dimensions, and other details.
However, fabric colours and appearance may vary slightly depending on lighting, photography, screen settings, and the device you're using. Natural variations in fabric, weave, texture, or finish may also occur and aren't necessarily considered defects.
Product availability may change without notice.
3. Product Information
We aim to keep product descriptions, fabric details, sizing information, images, prices, and availability accurate and up to date.
Occasionally, information may contain an error or may need to be updated. If we discover an error, we may correct or update the information at any time.
If an error affects an order you've already placed, we'll contact you when appropriate.
4. Prices
Product prices are displayed on our website and may change from time to time.
Naqqash may update prices, introduce new products, change promotions, or discontinue products without prior notice.
The price applicable to your purchase will generally be the price displayed when your order is submitted, subject to correction of genuine pricing or listing errors.
Any applicable delivery charges, taxes, or other charges will be shown during checkout where applicable.
5. Placing an Order
Submitting an order doesn't automatically mean that your order has been accepted.
After receiving your order, we may review the information provided before confirming or processing it.
We reserve the right to refuse or cancel an order when reasonably necessary, including where:
- A product is unavailable
- Incorrect pricing or product information was displayed
- Payment cannot be confirmed
- Shipping information is incomplete or incorrect
- We suspect fraudulent or unauthorized activity
- An unusually large quantity appears intended for unauthorized resale
If an order that has already been paid for is canceled by us, any applicable refund will be handled according to our payment and refund procedures.
6. Customer Information
When placing an order, you agree to provide accurate and current information, including your name, phone number, email address, billing details, and shipping address where required.
You're responsible for checking your information before submitting an order.
Naqqash isn't responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Payments
Available payment methods will be displayed during checkout.
You agree to provide accurate payment information and confirm that you're authorized to use the selected payment method.
Payments may be processed by third-party payment providers. Their own terms, conditions, and privacy practices may apply when you use their services.
We may delay or cancel an order if payment cannot be verified.
8. Shipping and Delivery
We aim to prepare and dispatch orders within the timeframes communicated on our website.
Estimated delivery times are provided as a guide and may be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, incorrect addresses, or other logistical issues.
Customers are responsible for providing a complete and accurate delivery address and a working contact number.
Additional information about delivery may be provided in our Shipping Policy.
9. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to the Naqqash Return and Refund Policy.
Before requesting a return or exchange, please review that policy for information about eligibility, time limits, product condition requirements, exclusions, and the return process.
Certain items may not be eligible for return or exchange for hygiene, customization, clearance, or other reasons stated in our Return and Refund Policy.
10. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We'll try to help where we can, but we can't guarantee that an order can be changed or canceled once it has entered processing, packing, or shipping.
11. Promotions and Discount Codes
Naqqash may occasionally offer discounts, promotional codes, special prices, or other offers.
Unless otherwise stated:
- Offers may be available for a limited time
- Discount codes may have specific eligibility requirements
- Multiple discount codes may not be combined
- Promotions may exclude certain products or collections
- Naqqash may end or modify a promotion when reasonably necessary
Any additional conditions displayed with a particular promotion will also apply.
12. Customer Accounts
Some features of our website may allow you to create a customer account.
You're responsible for keeping your login information confidential and for activity performed through your account.
Please contact us if you believe your account has been accessed without your permission.
We may suspend or close accounts that are being misused, used fraudulently, or operated in violation of these Terms.
13. Intellectual Property
The Naqqash name, branding, logo, website design, photographs, graphics, product images, written content, collection names, and other original materials belong to Naqqash or are used by us with appropriate permission.
You may browse and use our website for personal shopping purposes.
You may not copy, reproduce, distribute, modify, publish, commercially exploit, or use our content without prior written permission from Naqqash, except where permitted by applicable law.
14. Reviews, Comments, and Customer Content
If you submit a product review, feedback, photograph, comment, suggestion, or other content to Naqqash, you confirm that you have the right to provide that content.
Your submissions must not contain unlawful, abusive, misleading, defamatory, infringing, or malicious material.
We may remove content from our website or platforms if we reasonably believe it violates these Terms or applicable requirements.
Where you give us permission to publish or share your content, we may use it for the purposes agreed with you.
15. Third-Party Services
Our website may use or connect to services operated by other companies, such as payment processors, courier companies, WhatsApp, social media platforms, analytics providers, or other technology services.
These third parties operate independently and may have their own terms and privacy policies.
Naqqash isn't responsible for the content, policies, availability, or practices of third-party websites or services that we don't control.
16. Privacy
Your privacy is important to us.
Information you provide while using our website or purchasing from Naqqash is handled according to our Privacy Policy.
Please review our Privacy Policy to understand what information we collect and how we use, store, and protect it.
17. WhatsApp and Customer Support
Naqqash provides 24/7 customer support through WhatsApp.
You can use the WhatsApp button on our website to ask about products, sizing, fabrics, orders, delivery, returns, or other customer service matters.
Some responses may be provided through automated chat features before your request is handled further where necessary.
Information shared through WhatsApp may also be subject to WhatsApp's own terms and privacy practices.
18. Website Availability
We work to keep our website accessible and functioning properly, but we can't guarantee uninterrupted access at all times.
The website may occasionally be unavailable because of maintenance, technical problems, updates, third-party service interruptions, or circumstances outside our reasonable control.
We may modify, update, suspend, or discontinue website features when necessary.
19. Errors and Corrections
Occasionally, our website may contain errors relating to product descriptions, availability, prices, promotions, shipping charges, or other information.
We reserve the right to correct genuine errors, update information, and, where reasonably necessary, cancel an affected order.
If a significant error affects an order you've already placed, we'll make reasonable efforts to contact you.
20. Limitation of Liability
To the extent permitted by applicable law, Naqqash won't be responsible for indirect or consequential losses resulting from the use of our website, inability to access our website, or use of third-party services outside our control.
Nothing in these Terms is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.
21. Prohibited Activities
You must not use the Naqqash website to:
- Commit or encourage unlawful activity
- Submit false or misleading information
- Attempt to gain unauthorized access to the website or another person's account
- Upload malicious software or code
- Interfere with website security
- Scrape or systematically collect website information without authorization
- Violate intellectual property rights
- Impersonate another person
- Engage in fraudulent transactions
- Use our website in a way that could harm Naqqash, our customers, or other users
We may restrict access where we reasonably believe misuse has occurred.
22. Changes to These Terms
We may update these Terms of Service when our products, services, policies, or website change.
The latest version will be posted on this page with an updated revision date.
Your continued use of our website after updated Terms become effective means that you agree to the revised Terms, to the extent permitted by applicable law.
23. Governing Law
These Terms of Service and your use of the Naqqash website are governed by the applicable laws of Pakistan.
Any dispute relating to these Terms or our services will be handled in accordance with applicable Pakistani law and the jurisdiction of the appropriate courts, subject to any mandatory consumer rights that may apply.
24. Contact Us
If you have questions about these Terms of Service, an order, or your experience with Naqqash, please contact us:
Naqqash
Address: Askari 9, Lahore Cantt, Pakistan
Phone / WhatsApp: +92 326 5789789
Email: support@naqqash.com.pk
Customer Support: Available 24/7 through WhatsApp
You can also use the WhatsApp chat button on our website to contact our support team.
Last Updated: October 2026